Return & Refund Policy

Last updated: [LAVINA LUXE]

At Lavina, we are committed to delivering a premium shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy outlines your rights and our procedures in accordance with applicable United States federal and state consumer protection laws.

1. Returns (14-Day Policy)

We accept returns within 14 days of delivery. If 14 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

To initiate a return, please contact us at:

Email: contact@lavinaluxe.shop

Once your return request is approved, you must ship the item back within 14 days.

2. Eligibility for Returns

To qualify for a return:

• Items must be unworn, unused, and in original condition.
• All original tags and packaging must be intact.
• Items must not show signs of wear, damage, or alteration.

We reserve the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items

• Personalized or custom-made items.
• Items marked as final sale.
• Hygiene-sensitive products where seals have been broken.

4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery:

Email: contact@lavinaluxe.shop

We will provide instructions for return or replacement at no additional cost to you.

5. Return Process

1. Email our support team with your order number and reason for return.
2. Wait for return authorization and instructions.
3. Ship the item securely using a trackable shipping method.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We are not responsible for lost return shipments.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Please allow 5 to 10 business days for processing depending on your payment provider.
• Original shipping fees are non-refundable unless required by law.

7. Exchanges

Due to limited stock availability, we do not guarantee exchanges. If you wish to exchange an item, please return the original item and place a new order.

8. Late or Missing Refunds

If you have not received your refund, please check your bank account again, contact your card provider, or contact your bank as processing times may vary.

If you still need help, contact us:

Email: contact@lavinaluxe.shop

9. Legal Rights

This policy does not limit any rights you may have under applicable United States consumer protection laws.

10. Contact Information

Email: contact@lavinaluxe.shop